Shipping policy

Last Updated: July 31, 2026
This Shipping Policy applies to all orders placed on the Zorvyno official website, aiming to standardize order processing, logistics delivery, and after-sales shipping rules for all customers, complying with U.S. domestic e-commerce logistics regulations.
Shipping Coverage
We provide shipping services to all 50 states and territories of the United States. Optional international shipping services will be automatically displayed on the checkout page for eligible countries and regions. We are not responsible for international customs duties, tariffs, and local regulatory fees incurred by cross-border orders, which shall be borne by the customer.
Order Processing Time
After successful payment confirmation, all orders will enter the warehouse processing stage. The standard processing time is 1–3 business days, excluding weekends and official U.S. federal holidays. During peak shopping seasons such as Black Friday, Cyber Monday, Christmas, and New Year, order volume surges may appropriately extend the processing time, which is a normal industry situation.
Domestic Delivery Time
All delivery times are estimated for reference only and are not absolute guaranteed delivery times:
  • Standard Domestic Shipping: 4–8 business days
  • Expedited Shipping (optional): 2–4 business days
Delivery delays may occur due to bad weather, carrier logistics adjustment, holiday warehouse backlog, and other objective factors, which are beyond our controllable range.
Shipping Fees & Free Shipping Rules
Shipping fees are automatically calculated based on the weight, size, packaging volume, and delivery destination of your order, and will be clearly displayed on the final checkout page before payment. We regularly launch free shipping activities. Orders that reach the minimum free shipping threshold specified on the website can enjoy free standard shipping service. Oversized, overweight, and bulk special products do not participate in free shipping promotions.
Order Tracking & Delivery Notification
After the warehouse completes packaging and hands over the package to the logistics carrier, we will generate an exclusive tracking number and automatically send it to your registered email address. You can check the real-time logistics transit status at any time through the order management page of your customer account.
Delivery Exception Handling Rules
Customers must ensure that the submitted shipping address, zip code, and contact information are accurate and complete. If the package cannot be delivered normally or is returned due to incorrect address, missing information, or customer unclaimed reasons, all resulting reshipping fees and logistics costs shall be borne by the customer.
If the logistics status shows “delivered” but you have not received the package, please contact our customer support team in a timely manner. We will assist you in initiating a carrier loss investigation. According to U.S. logistics industry rules, once the carrier officially marks the package as delivered, Zorvyno will not be liable for lost or stolen packages caused by customer improper storage or local delivery environment.