Refund policy

Last Updated: July 31, 2026
At Zorvyno, we stand behind the quality of our products and strive to deliver a reliable and satisfying shopping experience for all customers. The following return and refund policy complies with United States federal consumer protection regulations and state-level retail laws.
30-Day Return Period
We offer a standard 30-day return window for all customers. You may request a return or exchange within 30 calendar days from the day you receive your package. Items eligible for voluntary return must be unused, unwashed, unaltered, free of stains or damage, and must be returned with all original tags, labels, and factory packaging intact.
Non-Returnable Items
The following product categories are not eligible for change-of-mind returns or exchanges:
  • Customized, personalized, or made-to-order products
  • Final sale, clearance, or heavily discounted items marked as non-returnable at checkout
  • Hygiene-related products once opened, used, or unsealed
  • Digital products, downloadable content, and gift cards
Return Application Process
To start a return, please send your order number and return request to our official email: hello@Zorvyno.com. Our customer support team will review your application and provide detailed return instructions within 1 to 2 business days. Please do not return items without receiving official return authorization.
Customers are responsible for paying return shipping fees for voluntary returns. If your item arrives damaged, defective, incorrect, or missing parts due to our shipping error, Zorvyno will cover all return shipping costs.
Inspection and Refund Processing
All returned goods will undergo quality inspection within 5 business days after we receive your package. Once your return is approved, your refund will be processed back to your original payment method within 5–10 business days. Please note that bank processing delays are common and are beyond our control.
Damaged, Defective or Incorrect Orders
If you receive damaged, faulty, or wrong items, please contact us within 7 days after delivery and attach clear photos of the product and package. We offer three resolution options: full refund, partial refund, or free product replacement, depending on the actual condition of your order.
Order Cancellation
You may cancel any unshipped order for a full refund with no additional fees. Once your order has been processed and shipped, our standard return policy will apply.